Welcome to our FAQ! Get quick answers to common questions. For more help, contact our support team.
What is the difference between an API and an API Product?
API stands for Application Programming Interface, which is a software intermediary that allows two applications to talk to each other. An API product bundles resources in order to provide a specific level of access and functionality for client app developers. On the other hand An API product refers to a set of programming interfaces (APIs) bundled together to provide a specific functionality or set of services that can be used by developers or applications. API products are designed to be consumed by third-party applications, systems, or services in order to extend functionality or integrate with other platforms.
What is the difference between the sandbox URL and a live URL?
The difference between a sandbox URL and a live URL comes down to their purpose and environment. A sandbox URL is a testing environment used for development and quality assurance. It allows developers to experiment, test features, and integrate APIs without affecting real data and users. Transactions and operations in a sandbox are simulated, ensuring that bugs or errors do not impact the live system. On the other hand, a live URL, is the actual production environment where real users interact with the system. Any changes made here affect real data and transactions. Unlike a sandbox, the live URL must be stable, secure, and fully functional to ensure a smooth user experience.
I’m not getting the expected response. Who do I contact?
If you are not receiving the expectative response, please first review API documentation tu ensure that your request parameters, authentification, and endpoints are correctly configured. Additionally, check for any system status updates or maintenance notifications that may be affecting the service. If the issue persists, we recommend reaching out to our support team through the designated contact channels, such as our developer help desk or support email.
Where do I go to request API keys?
To request API keys, please visit our developer Portal and navigate to API products section. You may need to create an account and complete the necessary registration steps, including agreeing to our terms of use and providing the required business details. If you encounter any issues or need further assistance, please contact our support team through the available help channels.
How do I register for an account on the API Developer Portal?
To register, visit the API Developer Portal and click on "Sign in". Then, select "Register" and complete the registration form with your Full name, and email address. Once submitted, you will receive a confirmation email to verify your account and activate access to the portal
Where can I find API documentation?
The API documentation is available in the "Documentation" section of the API Products. It includes integration guides, detailed API references, authentication procedures, error-handling instructions, and code samples to help developers implement the APIs effectively.
Can I generate and manage API keys or access tokens?
Yes, you can subscribe to and integrate multiple API products within a single application. Ensure that your application correctly manages authentication and access control for each API.
What security measures are in place for Open Banking APIs?
Yes, the Developer Portal provides a sandbox environment where you can test API functionality without affecting live data. This allows developers to validate API requests, simulate transactions, and debug integrations before moving to production.
Can I integrate multiple API products into a single application?
Yes, you can subscribe to and integrate multiple API products within a single application. Ensure that your application correctly manages authentication and access control for each API.
Can I test APIs before integrating them into my system?
Yes, the Developer Portal provides a sandbox environment where you can test API functionality without affecting live data. This allows developers to validate API requests, simulate transactions, and debug integrations before moving to production.